Warranty: Warranty Repairs
Handle Problems: Handle failure can be caused by material defects or can result from shoulder damage running into the handled region. In all cases the bat has to be rehandled. Sometimes the only effective way of repairing significant shoulder damage is to rehandle the bat even though the handle itself has not failed. Prompt effective repair work can prevent more serious damage (a stitch in time….) so, in the event of damage, the bat should be returned promptly to the retailer for advice. Leaving damage unattended until the bat is beyond repair may be construed as neglect. Repairs carried out within the Millichamp and Hall 12 month warranty period are free of charge, though there is normally a return post and packing charge. Subsequent repair and servicing is chargeable (see our Bat Damage, Repairs and Other Services section). If you are uncertain about the damage and need advice before sending a bat to us please contact us on 01823327755.
We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations See Bat Preparation, Care and Maintenance.
Returning a bat for assessment and repair
If you are making a warranty claim and you wish to send your bat back to us then please complete a Bat Return Form – Warranty Claim and return it together with your bat to the address given on the form. For non-warranty work please see Bat Damage, Repairs and Other Services.
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