M&H Warranty and Delivery
Finest Handmade Cricket Bats
As soon as this bat leaves the workshop, it will be subject to the wear and tear of cricket games and practice. Willow is by its very nature, a soft wood that, when pressed, provides the rebound qualities required to strike the ball. Wood is a natural product, which can only take so much stress and strain.
The life span of a bat should be measured by how much ball impact it sustains, not the length of time you own it, the customer who uses a bat seven days a week should expect it to break seven times quicker than that of the customer who uses it once.
To make sure you give your new M&H bat the best possible care please see our guide below:
- Firstly we recommend that you coat the bat all over with two light coats of linseed oil. Lay the bat face up to dry, leaving around 8 hours between coats
- To prepare your bat for use with ball the blade face should then be gradually knocked in. This process aims to stretch and harden the wood fibres. This may cause some small hairline cracks to appear which in no way affect the performance.
- Initially round off the edges with a good quality bat mallet, then move onto the face and toe of the bat, these areas need to be done with reasonable force until indentations cease to be made when the blade is struck. Imagine you are simulating a ball striking the face at 50mph.
- An accurate time frame cannot be put on this process, however, the greater time spent on knocking in, the greater likelihood of a longer lasting bat. Remember to concentrate on the areas that are most susceptible to breaking.
- We would now recommend the application of a protective facing.
- Always begin use of a new bat using soft, old balls –with controlled hitting, gradually progress to newer balls.
- Avoid bowling machine practice until the bat is well knocked in.
Our warranty is honoured against the workmanship and material for a period of 12 months. Depending on the cause, not all damage will automatically be covered by this warranty; Some common causes of serious bat damage which are not covered by the warranty:
- Split toe caused by digging out a Yorker
- High impact damage to the edges
- Use of low quality balls, which can be very hard with high seams resulting in excessive point impact damage.
- Water damage (normally caused by tapping the bat repeatedly on wet ground)
- Whilst unfortunate, these types of damage are not attributable to poor materials or workmanship.
In all cases (warranty and non-warranty) experienced staff at M&H will make an assessment of the damage and its cause and advise on the most appropriate course of action.
If you feel you have a genuine warranty claim please either send images of the damage for assessment to info@millichampandhall.co.uk or alternatively return your bat directly to us at:
Returns Dept
Millichamp & Hall
7 Priory Ave
Taunton
Somerset
TA1 1YD
Please include your proof of purchase and contact details. Note that we do not pay any inward or outward postage costs, return carriage is charged at £8, payment can be made via cheque made payable to ‘Millichamp & Hall’ or alternatively pay by credit/debit card when we contact you to confirm receipt.
Our goal is to ensure all customers are completely satisfied. Orders placed online are usually delivered within 4 - 5 working days. Please allow up to 7 working days for custom-made bats and our ‘ready to play’ service. Shipping in the U.K. is via a next day courier service, overseas orders via DHL 3 - 5 day service. Dispatch is confirmed via E-mail.
Parcel contents are insured against loss when sent in order to minimise the risk to the customer. We have so far had very few problems and if any occur we make sure you are covered.
Confirmation of your order is sent via E-mail. This will include an estimated delivery date. All orders are delivered by a next day courier service between the hours of 9am-5pm. Please be aware that the courier will need a signed receipt so you may wish goods to be sent to your place of work.
Small items: £5
Large items: £8
International Shipping is by courier - normally DHL. Orders placed online are usually delivered within 4-5 working days. Please allow up to 7 working days for custom-made bats and our ‘ready to play’ service.
Confirmation of your order is sent via E-mail. This will include an estimated delivery date.
| Country |
Standard Posting |
Package Deals |
| EU |
£20.00 |
£25.00 |
| Australia |
£20.00 |
£50.00 |
| New Zealand |
£25.00 |
£50.00 |
| USA |
£20.00 |
£30.00 |
| South Africa |
£20.00 |
£40.00 |
| West Indies |
£30.00 |
£50.00 |
All other areas, prices on application.
Millichamp and Hall keep all customer information strictly confidential. Under no circumstances will we divulge, share, or sell customer information.
Millichamp and Hall make shopping safe through its secure server. The secure server software encrypts information, ensuring that Internet transactions stay private and protected. This secure connection means that only we can see your credit card number. No one on the Internet can access your confidential information. Once received, all credit card details are kept on file and securely locked away.
We charge all credit cards manually in GBP£ once the order is received. Any foreign exchange conversion is made at the daily rate of exchange given at Yahoo Finance. A copy of the invoice/receipt is posted either separately or with the goods.
Sometimes a Duties/Tax fee is payable in some countries upon importation but it is an area that we are unable to control. You, as the customer are liable for these charges if incurred. Generally this is not a problem as the goods do not attract a high value.
For orders made from the UK, 17.5% VAT is included. All other orders are VAT free. For shipments, generally valued over $500.00 you may be subject to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order's contents. Generally this is not a problem as the goods do not attract a high value.
Due to the nature of the sport, some reasonably foreseeable impacts may exceed the limitations of our products. Millichamp and Hall accepts no responsibility whatsoever, for any injuries sustained or damages caused to property by the use of our products whether they be damaged or otherwise.
If you have any questions regarding any of our policies, please email: info@millichampandhall.co.uk. |
